As a consumer you may withdraw from a contract concluded at a distance without giving any reason.
1. Right of withdrawal for services
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day of conclusion of the contract.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement — for example a letter or e-mail. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Ayse Bas
An der Vogelscher 7a
44534 Lünen, Germany
E-Mail: info@mc-este.com
Telefon: +49 176 45929946
2. Effects of withdrawal
Our brokerage service is free of charge for you (§ 8 of our Terms and Conditions). You make payments exclusively to the clinic, not to us — the following rules on reimbursement and compensation for value therefore apply in practice only insofar as you have ordered goods via this website.
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In no event will you be charged any fees as a result of such reimbursement.
If you requested that the provision of services should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you communicated your withdrawal, in comparison with the full coverage of the contract (§ 357a(2) BGB).
3. Early expiry of the right of withdrawal
Your right of withdrawal expires early if we have fully performed the service and only began performance after you gave your express consent and at the same time confirmed your awareness that you would lose your right of withdrawal upon complete performance of the contract (§ 356(5) no. 2 BGB).
4. Treatment contract with the clinic
This policy concerns exclusively our referral contract. The clinic’s own terms and the law applicable there govern the treatment contract you conclude directly with the clinic. Please ask the clinic for its cancellation and rescission terms in writing before making any deposit.
5. Special provisions for deliveries of goods
Insofar as you order goods via this website, the withdrawal period begins, by way of derogation from section 1, on the day on which you or a third party named by you took possession of the goods.
In this case you bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
In the case of sealed goods which are not suitable for return for reasons of health protection or hygiene, the right of withdrawal expires if the seal was removed after delivery (§ 312g(2) no. 3 BGB).
Model withdrawal form
If you wish to withdraw from the contract, please complete this form and return it. You are not obliged to use this model — any clear and unequivocal statement is sufficient.
Last updated: 30 July 2026
This text has been prepared with care but does not replace legal advice. The German version is authoritative; this translation is provided for information only.