Terms and Conditions

§ 1 Scope and contracting party

These Terms and Conditions apply to all contracts for referral and accompaniment services between Ayse Bas, An der Vogelscher 7a, 44534 Lünen, Germany (“we”) and consumers (“you”).

Deviating terms only become part of the contract if we expressly agree to their validity in text form.

§ 2 Subject matter of our service

We owe referral, organisation and accompaniment. Specifically:

• Initial contact, recording your details and forwarding them to the partner clinic.
• Arranging a consultation with the consulting non-medical practitioner.
• Support in coordinating appointments with the clinic.
• Language support in German and Turkish.
• Availability during the twelve months after the procedure within the scope of § 7.

§ 3 What we expressly do not owe

This distinction is not fine print but the core of the contract. We do not provide:

• the hair transplant or any other medical treatment — this is performed exclusively by the clinic;
• medical advice, diagnosis or assessment of healing progress (§ 1 Non-Medical Practitioners Act);
• recommendations regarding medication or supplementary treatments;
• legal services, in particular no review of clinic contracts and no pursuit of claims (§§ 2, 3 RDG);
• travel services such as flights, hotels or transfers;
• any assurance regarding the outcome of the treatment.

§ 4 Conclusion of the contract

The presentation of our services on this website is not a binding offer but an invitation to you to make an offer.

A contract for our referral service is concluded when we confirm your enquiry in text form.

§ 5 Treatment contract with the clinic

The contract for the treatment is concluded exclusively between you and the clinic. We are not involved in it and do not become a party to that contract.

The clinic alone is responsible for information, performance, on-site aftercare and warranty for the treatment. Claims arising from the treatment are directed exclusively against the clinic under the law applicable there.

§ 6 Travel, accommodation and transfer

We do not offer package travel or linked travel arrangements. We do not advertise or sell a package consisting of treatment, hotel and transfer at a total price.

You arrange flights, accommodation and transfers directly with the clinic or the respective providers. We do not broker travel services and do not provide any booking facility for them.

§ 7 Aftercare and its limits

After the procedure we are available to you for twelve months: for organisational questions, for forwarding concerns to the clinic and for reminders about check-up appointments.

This accompaniment is expressly not medical aftercare. We do not assess healing photographs, progress or complications. If symptoms occur, please contact the clinic or a physician near you without delay. If we see indications of a complication, we will point this out and forward your concern to the clinic.

§ 8 Prices and payment

The price of the treatment is set by the clinic. It depends on the actual effort involved, in particular on the number of grafts required, and is communicated to you by the clinic after the analysis.

You make payments — including deposits — exclusively directly to the clinic. We do not accept payments for the treatment and do not process any payments.

Our referral service is free of charge for you. How we are remunerated is set out in § 9.

§ 9 How we earn money

We receive a fee from the partner clinic when a treatment we have brokered comes about. No additional costs arise for you as a result.

We disclose this because it may influence your decision and because § 5a(4) UWG requires it. For the same reason we do not describe ourselves as independent: we refer to a clinic from which we receive a fee. This is explained in detail on the page “How we work”.

§ 10 Your cooperation

So that the clinic can assess your case, complete and accurate information is required — in particular regarding pre-existing conditions and medication. Incorrect or incomplete information can endanger the treatment.

Please inform us if your contact details or your state of health change before the appointment.

§ 11 Right of withdrawal

As a consumer you have a statutory right of withdrawal. Details and the model withdrawal form can be found in our withdrawal policy.

§ 12 Liability

We are liable without limitation for intent and gross negligence as well as for damage arising from injury to life, body or health.

In cases of simple negligence we are liable only for breach of an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely. In such cases liability is limited to the foreseeable damage typical for this type of contract.

We are not liable for the treatment itself. It is the subject of the contract between you and the clinic (§ 5).

Claims under the Product Liability Act remain unaffected.

§ 13 Confidentiality and data protection

We treat your details confidentially and pass them on only to the recipients to whom you have expressly consented. Details are set out in our privacy policy.

§ 14 Image and media rights

We use your photographs exclusively to assess your case. They are not published.

Even with your consent we do not publish before-and-after comparisons. For procedures of this kind this is prohibited under § 11(1) sentence 3 no. 1 HWG irrespective of any consent.

Should we ever ask you to publish an experience report, this will only take place on the basis of separate written consent that can be withdrawn at any time.

§ 15 Sale of goods

Insofar as we offer care products via this website, the following rules apply additionally to those contracts of sale.

The presentation of the products is not a binding offer. By clicking “Order with obligation to pay” you make an offer; the contract is concluded upon our order confirmation or upon dispatch.

All prices are final prices. Shipping costs are shown separately before the order is completed. Payment is processed via Stripe; their terms of use apply in addition.

We deliver exclusively within Germany. The goods remain our property until payment has been made in full.

Statutory liability for defects applies. Your right of withdrawal for deliveries of goods is governed separately in our withdrawal policy; please note the exclusion for sealed goods whose seal was removed after delivery (§ 312g(2) no. 3 BGB).

We make only those statements about the products offered that are authorised in the European Union. No influence on hair growth or hair loss is claimed or implied. The products are not medicinal products and do not replace medical treatment.